Upcoming Speaking Events

Customer Service in the Trenches

Wednesday, April 24, 2019, 9:30-11:30 AM, Welles Turner Memorial Library, 2407 Main Street, Glastonbury, CT. You are faced with customers/patrons in your library all day long. Some have quick questions. Others may want someone to talk with. And still others may have disabilities or problems that are difficult to solve. Both on the phone and in person, you’re expected to provide excellent customer service while staying within your library’s guidelines. In this interactive session, learn specific strategies to help you maintain this important balance. With ten tools, and a creative way to identify types of customers, you’ll discover how to protect yourself while meeting the needs of your patrons. Working in pairs and small teams, you’ll share your own best practices and learn from each other. Staff only.

Wednesday, June 5, 2019, 1-4PM, Manchester Community College (Connecticut State Library), Great Path, Manchester, CT. You are faced with customers/patrons in your library all day long. Some have quick questions. Others may want someone to talk with. And still others may have disabilities or problems that are difficult to solve. Both on the phone and in person, you’re expected to provide excellent customer service while staying within your library’s guidelines. In this interactive session, learn specific strategies to help you maintain this important balance. With ten tools, and a creative way to identify types of customers, you’ll discover how to protect yourself while meeting the needs of your patrons. Working in pairs and small teams, you’ll share your own best practices and learn from each other. For more information call the CT State Library: 860-704-2200.

The Gift of Therapy Dogs: Remembering Bella, Welcoming Rudy

Saturday, April 27, 2019, 2-3PM. North Haven Memorial Library, 17 Elm Street, North Haven, CT. Meet Rudy, Jean’s new therapy dog, and learn about the amazing difference therapy dogs make in their work with special needs students, nursing home and hospital patients. Jean will share stories about both training and work, and read from 'Joy Unleashed' and her new book, 'Bella’s Last Gift.' For more information, call the library at 203-239-5803.

Tuesday, August 20, 2019, 6:30PM, North Madison Congregational Church, 1271 Durham Road, Madison, CT, sponsored by the E.C. Scranton Memorial Library, Madison, CT. Meet Rudy, Jean's new therapy dog, and learn about the amazing difference therapy dogs make in their work with special needs students, nursing home and hospital patients. Jean will share stories about both training and work, and read from Joy Unleashed" and her new book, "Bella's Last Gift." For more information, call the library at 203-245-7365 x 27. Free and open to the public."

Tuesday, September 3, 2019, 6:30-7:30PM. Slater Library, Jewett City, CT. Free and open to all ages. Meet Rudy, Jean’s new therapy dog, and learn about the amazing difference therapy dogs make in their work with special needs students, nursing home and hospital patients. Jean will share stories about both training and work, and read from "Joy Unleashed" and her new book, "Bella’s Last Gift." For more information call Becky at 860-376-0024.

Stand Out Every Time You Talk

Tuesday, May 21, 2019, 1-4PM, Connecticut State Library, 786 South Main Street, Middletown, CT. What happens when we have to make a presentation--whether to our staff or a room full of strangers? We get nervous and our message gets lost. In this three-hour, interactive workshop, learn the fundamentals of effective presentation skills. Find out how solid eye contact is an anchor, learn about posture and gestures and how to use your voice effectively, and tips on crowd control. You'll also see how good talks are organized and how to use visuals without them upstaging you. And you'll leave with a video of yourself in action. Don't miss this one! For more information call 860-704-2200.

Going to the Dogs: How Therapy Dogs Enhance Customer Service

Monday, April 29, 2019, 9:20-10:10AM, Connecticut Library Association, Mystic Marriott, 625 North Road, Groton, CT. Therapy dogs have a single purpose: to make people feel better. Your library may have a therapy dog for children’s reading programs, but don’t forget about the staff and your other patrons. Invite a dog to your next staff meeting and see how the tension dissipates. Have a dog calm an agitated customer. Jean Baur, 'dog' author and experienced therapy dog handler will explore creative ways you can incorporate therapy dogs into your library programs. And Rudy will be there--he’s Jean’s current therapy dog. For more information and to register, see the CLA website: https://ctlibraryassociation.org/

Joy Unleashed: Lessons From An Unlikely Therapy Dog

You can listen to a webinar version from AARP. Register Online.

Past Speaking Events

Job Search Seminar Series, Waterford Public Library, April 3, 10, 17, 2019.

How to Stop Burnout and Improve Customer Service, Richmond Memorial Library, April 12, 2019, Marlborough, CT.

Turn Off Your Computer and Get a Job!, Russell Public Library, March 26, 2019, Middletown, CT.

Job Search Seminar Series, Welles Turner Memorial Library, March 5, 12, 19, 2019.

The Gift of Therapy Dogs: Remembering Bella, Welcoming Rudy, Women’s Fellowship, Mystic Congregational Church, February 12, 2019.

Customer Service in the Trenches, The Ridgefield Library, January 18, 2019, Ridgefield, CT.

Stonington Free Library Night Club" for Special Needs Graduates, (poetry workshop with Rudy), January 14, 2019, Stonington, CT."

How to Balance the Needs of Your Customers and Take Care of Yourself, North Kingstown Free Library, December 7, 2018, Kingstown, RI.

Stop Burnout: Five Steps to Re-Energize Your Work for Your Best Year Ever, Warwick Public Library, November 29, 2018, Warwick, RI.

How to Balance the Needs of Your Customers and Take Care of Yourself, November 9, 2018, 2-4PM. Howard Whittemore Memorial Library, Naugatuck, CT.

Stand Out Every Time You Talk, Connecticut State Library November 8, 2018, Middletown, CT.

Job Search Seminar, Wheeler Library, October 15, 22, 29, 2018, North Stonington, CT.

Customer Service in the Trenches, Mystic-Noank Library, October 5, 2018, Mystic, CT.

Customer Service in the Trenches, Connecticut State Library September 19, 2018, Middletown, CT.

Stop Burnout: Five Steps to Re-Energize Your Work for Your Best Year Ever, Connecticut State Library, September 28, 2018, Middletown, CT.

Job Search Seminar, October 15, 22, 29, 2018, North Stonington, CT.

AARP Connecticut, "Tips and Tools for Navigating the Job Search in the Digital Age," September 25, 2018, Stratford, CT.

Summer Job Search Seminar, Russell Library, July 24, 31 & August 7, 2018, Middletown, CT

Connecticut State Library, "Customer Service in the Trenches", June 19, 2018, Middletown, CT.

AARP, November 15, 2017, "Why Your Network Should Be The Center of Your Search".

LAKE FOREST COLLEGE, November 2, 2017,"The English Major: What You Have, Where It Could Take You", plus a workshop for a creative writing class.

CLA (Connecticut Library Association), October 27, 2017, "Joy Unleashed:  Lessons from an Unlikely Therapy Dog", and for the customer service division: October 11, 2017, "Customer Service in the Trenches" (workshop)

ARGENTUM SC (Assisted Living Association), October 24, 2017, "Stand Out Every Time You Talk" (keynote) and "How Therapy Dogs Help Assisted Living Staff and Residents"

PALA ((Pennsylvania Assisted Living Association), October 10, 2017, "How Therapy Dogs Help Assisted Living Staff and Residents"

LOMA (Life Insurance Association), September 7, 2017, "Stop Burnout:  Five Steps to Re-Energize Your Work for Your Best Year Ever" (keynote), and "Stand Out Every Time You Talk"

MASS-ALA (Massachusetts Assisted Living Association), October 27, 2016, "Stop Burnout"

LIMRA (Caribbean Insurance Conference), June 6, 2016, "Stop Burnout"

PALA (Pennsylvania Assisted Living Association), May 3, 2016, "Stop Burnout".

Presentations with Bella on the role of therapy dogs and my book, "Joy Unleashed"

Milford Hospital Auxilary, September 16, 2917, 11-12, served on author panel, Mill River Country Club, Stratford, CT
Lit-Wits Book Club, Hartford, September 14, 2017, 5-7PM, "Joy Unleashed."
CT Author's Trail, Stonington Public Library, August 17, 2017, 5:30 PM, Stonington, CT.
Southern CT State University, July 31, 2017, 11-12, New Haven, CT.
PetSmart, June 24, 2017, 12-2PM, Westerly, RI
Waterford Public Library, June 3, 2017, 2-3:30PM, Waterford, CT.
SE CT Senior Network, May 10, 2017, 8-9:30AM, Crescent Point, Niantic, CT.
Fisher's Island Public School, NY, March 31, 2017.
Stonington High School, March 22, 2017, 9:30-10:45AM, Stonington, CT
Old Lyme Book Club, March 23, 2017, Old Lyme, CT. 
Welles-Turner Memorial Library, February 5, 2017, 2-3PM, Glastonbury, CT.
Ridgewood Public Library, Ridgewood, NJ, January 30, 2017, 7PM
Elm Street Books, New Canaan, CT, December 31, 2017, 12-2PM. 
The Elms, Westerly, RI, December 10, 2016, 11-12PM.
Bank Square Books, Mystic, CT, Sunday, Dec. 4, 2016,1-3M.
Stonington Farmers Market, Stonington, CT, December 3, 2016, 10-1PM.
​Newtown Bookstop, Newtown, PA, November 19, 2016, 2PM.
Guilford Public LIbrary, Nov. 9, 2016, 7PM.
​Groton Public Library's Annual Authors' Festival, November 5, 2016, 12-3PM.
Connecticut College, October 7, 2016, 11-12PM.
Mystic-Noank Library, Mystic, CT, September  20, 2016, 7PM.
Savoy Bookstore, Westerly, RI, September 14, 2016, 6PM.
Academy Point, Mystic, CT. September 10, 2016, book launch party & reading, 4-5PM. 

News

Stay tuned for news on Jean's next book. She's working on a sequel to "Joy Unleashed", titled:  "Bella's Last Gift:  Legacy of an Unlikely Therapy Dog." She's been sharing parts of it in her presentations, and the response has been wonderful. Rudy, her newly certified therapy dog, accompanies Jean to her local presentations, and is a huge hit. If you haven't read "Joy Unleashed", give it a try. It's a touching memoir that crosses borders and generations to reveal the power of redemption, healing, and love. You can order it at most online stores, or better yet at your independent bookstore. And don't miss the interview on NBC CT:Rescue Pet Becomes Therapy Dog in Mystic.

Contact

Jean in Stonington, CT

Jean can be reached at jb@jeanbaur.com. To sign up for her blog/mailing list, please go to the Burnout/Career Blog page and put in your email. To schedule a speaking engagement, please email me. I'd love to hear from you and will work with you to make your next conference a huge success.