Jean talking about how to stop burnout at the Caribbean Insurance Conference in the Bahamas.

CUSTOMER SERVICE IN THE TRENCHES

You're faced with customers all day long. On the phone or in person, some have quick questions, while others may need someone to talk with and take up your time. Still others could have health issues or behavioral problems that are difficult to solve. And you're expected to provide excellent customer service while staying within your organization's guidelines. How can you do this without ending each day with a headache?

In this interactive session, learn specific strategies to help you provide excellent customer service while maintaining a healthy balance of service and self-care. With ten tools, and a creative way to identify types of customers, you’ll discover how to protect yourself while meeting the needs of your customers. Working in pairs and small teams, you’ll share your own best practices and learn from each other. This workshop is offered in three-hour and one-hour versions to make it easy to fit into your busy schedule.

STOP BURNOUT! FIVE STEPS TO RE-ENERGIZE YOUR WORKFORCE
FOR YOUR BEST YEAR EVER

Who hasn't experienced burnout? What organization hasn't struggled because burnout is affecting the bottom line? This talk offers five concrete steps to turn burnout around. Jean helps her audiences understand what burnout is, what causes it, how to "own it", ways to explore alternatives and how to recognize that we always have choices. Highly interactive, this talk makes a difference. As we're all expected to do more with less, learning these key tools is essential. Oh, and it's fun. Don't let your organization miss out on this one.

See Jean's National Speakers Association profile and hear a key member endorse her work.

HOW TO STOP BURNOUT AND IMPROVE CUSTOMER SERVICE:
BALANCING THE NEEDS OF YOUR CUSTOMERS WITH SELF-CARE

In this combination workshop, address both key issues at once and learn how to be mindful of burnout and take it seriously, use eight specific customer service tools, and watch that your strengths don't narrow your effectiveness. You'll find out how to adapt your style to your customers' needs, how to have fun and learn from your co-workers, while taking breaks and finding creative ways to keep yourself focused and energized. Even technology has to be put in its place so that it's serving you – not making your day more difficult!

JOB SEARCH SEMINAR

Does your organization want to help people get back to work? Is your staff stagnating or putting off getting their resumes in shape? Want to get ahead of the competition and learn how to get back to work? In this interactive series for all job seekers, Jean presents three workshops covering effective resumes and cover emails, key interviewing skills and the role of social media, and strategy: how to search smart. Drawing on her extensive background as both a career coach and the author of two books for job seekers, these sessions provide critical skills for finding work and managing careers.

THE GIFT OF THERAPY DOGS:  REMEMBERING BELLA, WELCOMING RUDY

Jean has worked as a therapy dog handler for seven years--first with Bella, and now with Rudy. She is amazed by the ways these well-trained dogs know exactly what each person needs. Her book about Bella: "Joy Unleashed: The Story of Bella, the Unlikely Therapy Dog," reveals these everyday miracles that took place as Bella and Jean visited nursing and hospital patients, and special needs students in the schools. Bella died in early January, 2018, just shy of her 11th birthday. Rudy, who was certified by Pet Partners as a therapy dog in March of 2018, is also really good at his job. Jean initiated a new program at the local courthouse and Rudy now comforts victims before trial.

Jean's talk incorporates personal experience as well as the results of scientific studies that prove how therapy dogs make a difference. But the best is Rudy himself. He gives audiences a first-hand experience of his grace, humor and power to make us feel connected and comforted. He also does some really neat tricks. Invite Jean and Rudy to your next event if you want an uplifting presentation that proves the many gifts of therapy dogs.

GOING TO THE DOGS: HOW THERAPY DOGS ENHANCE CUSTOMER SERVICE

Jean and Rudy enthralled a room of about 40 at the Connecticut Library Association Conference in their presentation " Going to the Dogs" on Monday, April 29, 2019. This was Rudy's first conference and he worked as if he'd been doing this all his life. The group loved meeting Jean and Rudy, as she explained all the ways therapy dogs make a difference. Her stories about working in hospitals, schools and libraries inspired and amazed the attendees. Most left ready to explore having therapy dogs come to their libraries to improve customer service and share wonderful animals like Rudy with their communities.

Shelley Holley MLS
Head of Circulation Services
Southington Public Library

STAND OUT EVERY TIME YOU TALK

What happens when we have to make a presentation--whether to our staff, the board or a room full of strangers? We get nervous and our message gets lost. In this keynote address or three-hour, interactive workshop, learn the fundamentals of effective presentation skills. Find out how solid eye contact is an anchor, learn about posture and gestures and how to use your voice effectively, and tips on crowd control. You'll also see how good talks are organized and how to use visuals without them upstaging you. And you'll leave with a video of yourself in action. Don't miss the chance to stand out every time you talk!

SAMPLE TESTIMONIALS
  1. Her presentation was well prepared and a good way to start the morning! I would recommend the speaker – it was a good reminder of how important it is as a leader to stay re-energized.
  2. Excellent talk!
  3. Good pieces to take back and share on a regular basis with my team and other leadership to help them thrive professionally and personally.
  4. Jean was very engaging and spoke on a topic that we all deal with typically on a daily basis, internally and from our team. I'm eager to put this to use with my team in the near future
  5. Yes! I wish she could come do a one-on-one with my management team.
  6. Great speaker! She knows her stuff and was able to get the audience involved and told real life stories
  7. Very energetic.

See Jean presenting on   
The Interview: Jean shares tips on how to interview effectively
Looking for Work: Jean spells out specific ways to run a smart job search